Privacy Policy

1. Who we are

Downexa ("we", "us", "Downexa") is the data controller for personal information processed through our Android app and related services. We are based in Lahore, Pakistan.

• Developer / contact: Downexa
• Email: support@downexa.site
• Phone: +923284934906
• Address: Lahore, Lahore, Punjab, Pakistan

2. Information we collect

We collect only the data needed to operate Downexa, sync your account, process subscriptions, and keep the service secure. The categories below apply to the Android app and website unless noted.

• Account information: email address and password (stored in hashed form) when you register or sign in. Optional profile fields you choose to provide.
• App activity & download data: media URLs you submit, selected formats, queue status, download history, filenames, and in-app preferences (e.g. default quality, save location) to deliver the download manager features you request.
• Device & technical data: device model, operating system version, app version, language, IP address, and general diagnostic logs used for security, crash reporting, and service reliability.
• Payment & subscription data: we do not store full payment card numbers. Purchases made through Google Play are processed by Google; we receive subscription status, product identifiers, and transaction references needed to unlock premium features. Website payments may be processed by licensed third-party gateways (e.g. RapidGateway); we receive confirmation and billing metadata only.
• Support communications: messages and attachments you send to support@downexa.site when contacting support.
• Cookies & local storage (website): session tokens and essential cookies for authentication. The Android app uses secure on-device storage for login sessions and settings.

We do not knowingly collect precise location data, contacts, SMS, call logs, photos from your gallery (except files you explicitly choose to save through the app), or health/financial account credentials.

3. Android app permissions

The Downexa Android app may request the following permissions. We use each only for the purpose described:

• Internet & network access: connect to our API, resolve media links, and download files you request.
• Storage / media access: save downloaded files to a folder you choose on your device. We do not scan or upload your existing files without your action.
• Notifications: show download progress, completion, and errors when downloads run in the background (optional; you can disable notifications in system settings).
• Foreground service (if applicable): keep active downloads running reliably while the app is in the background.

You can revoke permissions at any time in your device Settings. Some features may not work without the related permission.

4. How we use your information

We use personal data to:

• Provide, operate, and maintain the app and website
• Authenticate your account and sync download history across devices
• Process subscriptions and verify premium access
• Respond to support requests and communicate service updates
• Monitor performance, fix bugs, and prevent fraud or abuse
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information. We do not use your data for third-party advertising profiles.

5. How we share information

We may share limited data with trusted service providers who process it on our behalf:

• Supabase — authentication, account storage, and cloud sync of download history (hosted infrastructure).
• Google Play — in-app purchases and subscription billing when you buy through the Play Store.
• Payment processors — website checkout (e.g. RapidGateway) for transaction processing; card data is handled by the processor, not by us.
• Hosting & infrastructure — servers that run our API and website (e.g. Vercel, Railway, or similar providers).

We may also disclose information if required by law, to protect our rights or users' safety, or in connection with a merger or acquisition with appropriate safeguards.

6. Data retention & deletion

Account and sync data are kept while your account remains active. Download history may be retained to provide the service until you delete it or close your account. Payment and invoice records are kept as required by tax and financial regulations.

You may request deletion of your account and associated personal data by emailing support@downexa.site. We will process verified requests within a reasonable period, subject to legal retention requirements. Uninstalling the app does not automatically delete your cloud account; contact us or use in-app account deletion if available.

7. Data security

We use industry-standard measures including HTTPS encryption in transit, hashed passwords, access controls, and secure cloud infrastructure. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but work to protect your data appropriately.

8. International transfers

Your data may be processed on servers located outside Pakistan (including the United States or European Union) where our providers operate. We ensure appropriate safeguards are in place when transferring data internationally.

9. Children's privacy

Downexa is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact support@downexa.site and we will delete it promptly.

10. Your rights & choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Export your data in a portable format
• Withdraw consent where processing is consent-based
• Cancel subscriptions via Google Play or account settings
• Lodge a complaint with a data protection authority

To exercise these rights, email support@downexa.site. We may need to verify your identity before fulfilling a request.

11. Third-party content & links

Downexa helps you download media from third-party platforms. Those platforms have their own privacy policies. We are not responsible for how third-party sites collect or use data. You are responsible for complying with the terms of those platforms and applicable copyright laws.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be notified in-app or by email where appropriate. Continued use after changes constitutes acceptance of the updated policy.

13. Contact us

For privacy questions, data requests, or Google Play compliance enquiries, contact:

• Email: support@downexa.site
• Phone: +923284934906
• Address: Lahore, Lahore, Punjab, Pakistan
• Privacy policy URL (Google Play): https://downexa.site/privacy