Guide · 7 min read
Privacy and security practices at Downexa
Last updated: 6 September 2026 · Downexa
How we collect data, what we do not store, cookie consent, and how payments stay off our servers.
Data we need to run the product
To operate accounts and queues we may process email addresses, hashed passwords, download history you choose to sync, device and diagnostic details, and support messages you send us. The full list lives in the Privacy Policy, including how long we keep data and how to request deletion where applicable.
We do not sell personal information. Analytics and advertising partners may receive limited technical data when you consent to cookies. You can reject non-essential cookies on the banner; ads may still load in a non-personalized mode where allowed.
Payments and card data
Premium subscriptions are charged in PKR through RapidGateway. Card numbers and wallet credentials are entered on the payment partner’s checkout page. Downexa does not store full card numbers on our servers. After a successful payment, we activate Premium on your account and send confirmation through our normal channels.
If a charge looks wrong, contact us with your order details. Refund eligibility is described in the Refund Policy. Keep your account password private and enable device lock screens on phones that stay signed in.
Practical security tips for users
Prefer HTTPS links, sign out on shared computers, and avoid pasting credentials into unofficial mirrors of our site. Bookmark https://downexa.site and verify the certificate in your browser. The Android app should be installed from Google Play, not from unknown APK sites.
If you suspect unauthorized access, change your password and email us. We treat account security reports as high priority alongside billing issues.